Last updated: 01 July 2025
1. Who we are & how to contact us
Queer Comedy Festival (“we”, “us”, “our”) operates the website https://www.queercomedyfestival.com.
For any privacy-related questions or requests, please contact us at: info@queercomedyfestival.com
2. What personal data we collect
- Directly from you: name, email address, phone number, and any other information you provide through our contact forms, event registrations, or communications.
- Automatically: IP address, browser type, device identifiers, and pages visited—collected via cookies and analytics tools.
3. How we use your data
- To process event bookings and manage ticket sales.
- To respond to enquiries and provide customer support.
- To send booking confirmations and event updates.
- To send newsletters or promotional materials (if you have opted in).
- To improve website functionality and understand visitor behavior.
4. Sharing your data with third parties
We may share your personal data with trusted service providers including ticketing platforms, email services, payment processors, and analytics providers. We do not sell your personal data. We may also disclose information if legally required or necessary to protect our rights or comply with legal obligations.
5. Cookies and tracking
We use cookies and similar technologies to analyze website traffic, personalize content, and improve the user experience. You can accept or reject non-essential cookies when visiting our site and adjust cookie settings in your browser at any time.
6. Data storage & transfers
Your personal data is securely stored in the UK or European Economic Area (EEA). If we transfer data outside of these regions, we ensure appropriate safeguards are in place in line with data protection laws.
7. Data retention period
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Booking and financial records may be stored for up to 7 years. Analytics and contact form data may be retained for up to 12 months.
8. Your rights under GDPR/UK-DPA
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to how we process your data
- Request portability of your data
- Withdraw consent for marketing communications at any time
To exercise these rights, please email info@queercomedyfestival.com.
9. Children
We do not knowingly collect data from children under 13. If you believe a child has submitted personal data to us, please contact us so we can remove it promptly.
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Updates will be published on this page with a new “Last updated” date.
11. Complaints
If you are unhappy with how we handle your personal data, you may lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.